Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community to identify issues with Firefox that are new or frequently mentioned by our everyday users. This information is conceivably useful to a number of people from support contributors to QA team members to developers and marketing. This post will discuss the progress we’ve made so far and what people across the Mozilla community can do to help out and get involved.

Approximately half of our users are running an English (US, British, or other) version of Firefox. This is why localization is such a critical part of Mozilla, because it enables us to reach that other (significant!) half. Localizing SUMO is not just about translating English articles to another language — it’s about making the Firefox support experience truly local, while also participating in the mission to further refine the quality of our support.

This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. If you’ve thought about helping out with user support, but haven’t been sure where to start, this day is for you

David Tenser wrote on Firefox Support Blog: "With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we're no longer using the built-in product help, but instead linking to help content on the web. I'd like to take the opportunity to clarify why we did that in case there are people who weren't aware of the decision, or forgot why it was made in the first place.